Complaint about INOX online booking :

I don’t watch movies at theatres regularly, but many times I try to. I prefer to book the tickets in advance through online.

Sathyam and INOX are couple of good cine theatres that we have in Chennai.

While I am comfortable in booking the tickets online with Sathyam (www.thecinema.in), I have never been successful with INOX booking (www.inoxmovies.com).

I tried SMS booking also, that also doesn't work. I’m completely disappointed with INOX booking.

No idea whether it’s only me facing this problem. But I wanted to bring the issues to the notice of INOX management and was able to obtain their e-mail id (contact@inox.co.in) from their website.

Here’s the mail which I sent them today.

“Hi,

I write this mail after completely disappointed with the online ticket booking for INOX (Chennai).

At many occasions, I tried several times to book the tickets online, but i was never successful. To be honestly saying, your web site wastes my time by asking many inputs in the first screen and when I click "submit" button, in the next page i am informed that the tickets are not available.

When the tickets are not available, it could have been informed in advance instead of wasting time like this.

I tried to book the tickets at your site via SMS also. And that also didn't work.

The navigation on your site it pathetic and confusing.

I'm absolutely disappointed with your site. Your site sucks.

Pls check www.thecinema.in --> this site is awesome and user-friendly. You should adopt a system like this.

Regards

Bala”